Job Title: Rowmark Sales Support Specialist

Reports To: Vice President of Sales

Rowmark proudly manufactures, markets and distributes a wide array of innovative and quality products for our customers primarily in the awards, recognition and signage markets. Our extensive product line of sheet materials are distributed in over 80 countries around the world.

As a Rowmark Sales Support Specialist you will support the Rowmark Sales Team.

Additional Responsibilities include, but are not limited to:

Provide internal support, acting as liaison between outside sales and operations:

• Communicate customer requirements internally
• Account setup and part number generation
• Order entry - send order confirmations directly to customers
• Secure and communicate lead times for orders
• Coordinate custom color requests with technic  al team and track progress
• Process all sample requests - custom and standard
• Work with Fab Dept to make sure that samples of custom production are retained
• Work closely with the quality team to track and resolve customer issues, ensuring timely responses and execution of corrective action plans.
• Customer facing communication and coordination:
  • Provide formal quotes and estimated freight rates
  • Monitor customer ship dates and proactively communicate any changes
  • Communicate directly with the customer during the ordering process to gather all necessary info/documents- become a true resource for the customer by engaging with them on day one
  • Check and communicate inventory
  • Respond to all engraving quote requests directly
  • Provide tracking info for shipments/samples
  • Help maintain focus on engraving sales through key industrial accounts

Collaborate with marketing on promotional efforts for new product launches and updates.

Assist in trade show preparation and, if needed, attend select events (up to 10% travel).

Contribute to the creation of sales collateral, case studies, and other customer-facing materials.

 Bonus Points If You Have: 

Positive, team-focused attitude with high personal accountability and integrity.

Proactive, problem-solving mindset.

Enthusiastic about providing outstanding customer service and sales support.

Strong written and verbal communication skills, able to professionally represent Rowmark products and solutions.

Comfortable working in a fast-paced, goal-driven environment with a willingness to learn and adapt.

Strong organizational and time-management skills with attention to detail.

Ability to understand and clearly explain technical product specifications and applications.

Driven to contribute to team and company success, while being open to feedback and collaboration.

Qualifications:

Associate's or Bachelor’s degree preferred, not required.

Minimum 3–5 years of inside sales, customer support, or B2B marketing experience.

Familiar with manufacturing or materials (especially plastics or engraving materials) is a plus.

Experience working in CRM systems and maintaining accurate records.

Proficiency in Microsoft Office Suite (Word, Outlook, Excel).

Strong research and problem-solving skills.

Experience in a call center, inside sales, or distribution support environment is preferred.

How to Apply: 

Email resume and salary requirements to: career@rowmark.com

Rowmark is an Equal Opportunity Employer that values our employees and offers a competitive pay and benefits package, an encouraging, supportive environment with training, professional development, recognition programs and career growth opportunities. Our benefits include profit-sharing, medical, dental, vision, 401(k), life insurance, flexible spending account options, short-term and long-term disability, vacation, and paid company holidays.